Privacy Policy

Light Breeze Energy Solutions ("we," "us," or "our") is committed to protecting the privacy of every person who visits our website or submits a request for a solar quote. This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and what rights you have over your own information.

This policy applies to all personal information collected through our website, including our Solar Calculator contact form.

We operate in Toronto, Ontario, Canada, and this policy is designed to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada's Anti-Spam Legislation (CASL).

When you use our Solar Calculator or contact form, we may collect the following categories of personal information:

We collect only the information that is reasonably necessary to provide you with an accurate, personalized solar assessment and quote. We do not collect sensitive personal information such as financial account details, government identification numbers, or health information.

We collect personal information directly from you when you voluntarily complete our multi-step Solar Calculator form on our website. This form is designed to gather the details we need to generate a personalized solar quote for your home or business.

If you choose to upload a copy of your hydro bill through our contact or quote request form, we will collect and process the information contained in that document (such as your account number, utility provider, address, and consumption data) solely for the purpose of preparing your solar assessment. Hydro bill uploads are entirely optional. We treat this document with the same care as all other personal information collected and will not share it beyond your assigned consultant.

We do not collect personal information through deceptive means. All collection happens with your knowledge and at your initiative.

Under PIPEDA, we are required to identify the specific purposes for which we collect personal information before or at the time of collection. We collect your information for the following purposes only:

We will not use your personal information for any purpose other than those listed above without first obtaining your consent.

Under PIPEDA, our legal basis for collecting and using your personal information is your consent, which you provide when you voluntarily submit our Solar Calculator form.

• For quote generation and follow-up contact: implied consent arises from your act of submitting a service inquiry.
• For marketing emails: express consent is required and is only collected through a clearly labeled, unchecked opt-in checkbox on the form.

You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent may limit our ability to provide you with a quote or respond to your inquiry.

CASL protects Canadians from unsolicited commercial electronic messages. Here is how we comply:

• We will never send you marketing emails unless you have provided express consent by checking the opt-in box on our form.
• Every marketing email we send will include a clear and easy unsubscribe link.
• Unsubscribe requests will be honored within 10 business days, as required by CASL.
• Your unsubscribe request will be processed at no cost to you.
• Withdrawing marketing consent will not affect transactional or service-related emails directly related to your inquiry or quote.

Your information is shared only as follows:

We may use trusted third-party service providers to help us operate our business and deliver services to you. These providers may process your personal information on our behalf for limited, specified purposes only, and are contractually required to protect your information in accordance with this policy and applicable law.

In the event of a breach of security safeguards involving your personal information that creates a real risk of significant harm to you, we will:

• Notify you as soon as feasible after we determine that the breach has occurred, in accordance with the PIPEDA Breach of Security Safeguards Regulations
• Report the breach to the Office of the Privacy Commissioner of Canada
• Maintain a record of all breaches of security safeguards for a minimum of 24 months
• Take immediate steps to contain the breach and prevent further unauthorized access

If you believe your personal information has been compromised or misused, please contact us immediately at info@lightbreezeenergy.com.

As a Canadian resident, you have the following rights regarding your personal information:

To access, correct, delete, or ask questions about your personal information, or to withdraw your consent, please contact us:

Please include your full name and the email address you used when submitting your inquiry. We will respond to all requests within 30 days.

To unsubscribe from marketing emails, you may also click the unsubscribe link at the bottom of any marketing email you receive from us.

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include secure data handling practices and access controls that limit who within our organization can view your information.

We retain your personal information for as long as is necessary to fulfill the purposes described in this policy, and in any event for a minimum of seven (7) years from the date of your last interaction with us, as required by standard Ontario business records retention practices and applicable law. Once your information is no longer required, it is securely deleted or anonymized.

Our website may use cookies or similar tracking technologies to improve your browsing experience and to understand how visitors use our site. These technologies do not collect personally identifiable information unless you have submitted a form.

You may control or disable cookies through your browser settings at any time. Disabling cookies may affect the functionality of certain parts of our website.